CLEANING MATES FOR YOU
Crafting Excellence in Every Clean
OUR PROFESSIONAL CLEANING MATES ARE EVERYWHERE IN SYDNEY
Is insurance coverage included in our services?
Absolutely, as professional cleaning service providers, we are fully insured. For verification of insurance or any other necessary legal documentation, please don't hesitate to email us at info@cleaningmatesforyou.com.au, and we'll be more than happy to provide you with our business documents. Your satisfaction and peace of mind are our top priorities.
What does "100% Satisfaction Guaranteed" mean?
Our commitment to excellence and ensuring your satisfaction drives our "100% Satisfaction Guaranteed" promise. If you're ever dissatisfied with our service, we're dedicated to making it right and bringing a smile to your face. Here's how we handle concerns:
- You have a 24-hour window to call us at 0423 633 992 to share your feedback and concerns.
- For Move-in/Move-out services, we offer a flexible 48-hour period.
- We'll schedule a re-cleaning appointment to address any issues on the next business day.
- If concerns persist after our second visit, we escalate the matter to our management. If we can't resolve it to your satisfaction, you'll receive a credit or refund.
Your happiness is our priority, and we're committed to ensuring you're delighted with our service.
Do I need to provide my payment information when making a booking?
Yes, we do require payment details to secure your booking. However, rest assured that we don't deduct charges from your account at the time of booking. Instead, we'll place a hold on your account until after the job is completed. Payment charges will only be deducted once our service is finished. This process ensures a seamless experience for you while maintaining the security of your payment information.
What happens if I need to cancel my appointment at short notice?
At Cleaning Mates For You, we strive to ensure prompt and professional handling of all appointments. To maintain this standard, we require a minimum of 24-hour notice for cancellations. Please note that cancellations made on the day of your appointment may incur a $50 charge.
What if I am not satisfied with the cleaning?
Rest assured, our satisfaction guarantee is our promise to you. We offer a 24-hour grace period to address any concerns or issues you may have. Simply reach out to us during business hours, and we'll promptly arrange to resolve the situation to your satisfaction. Your happiness with our service is our top priority, and we're here to ensure you're delighted with the results.
What is your policy regarding property damage or loss?
In the unfortunate event of property damage or loss resulting from our team's mistake, please reach out to us promptly at 0423 633 992or via email at info@cleaningmatesforyou.com.au within 24 hours of your service. Once we're informed about the issue, we'll guide you through the process and provide a form for documentation. It's important to note that you'll have a 14-day window from the issuance of your property loss or damage ticket to submit the required form. Rest assured, we're committed to resolving any concerns efficiently and ensuring your satisfaction.
What services do you provide for hazardous working conditions?
In the event that your job site is determined to be hazardous beyond the scope of our service packages, our team reserves the right to decline work and leave the premises for safety reasons. Under these circumstances, a $50 booking fee will be charged for reserving our booking system.